Refund Policy

Credit returns and payment refunds

A return of generation credits is different from a refund to your payment method. Sign-in is required to generate videos. Signup does not include free generation credits; purchase a credit pack before starting a new video if your balance is insufficient. The rules below apply to Burning Bridges Studio's current one-time video packs. Prices and service availability are shown in the studio, pricing page and checkout.

Generation and cancellation

• Technical failure: confirmed failed tasks return their generation credits once.
• Submitted generation: new tasks cannot be canceled through the studio.
• Purchase refund: contact Support for an order-specific review; a credit return does not refund your payment method.

After required input checks pass, a new task deducts 100 credits, saves your photo and starts video generation without a second confirmation. A request rejected before this deduction uses no generation credits. Submitted generation cannot be canceled through the studio. Older tasks already waiting for confirmation can still be canceled to return their reserved credits; confirming one of those older tasks adds no further charge.

Technical failures and completed videos

A confirmed technical generation failure returns the task’s credits once. Generation is estimated to take about 10 minutes and can take longer during busy periods. When task status updates, the studio checks interrupted submissions and resumes the existing task where possible. Follow the saved task rather than starting another paid attempt. A long wait alone is not a failure; contact Support if the final status and balance disagree.

AI likeness, hands and movement can vary. Subjective dissatisfaction with a successfully delivered video does not automatically return credits or grant a free regeneration. A new generation is a separate attempt with its own displayed cost. Applicable consumer rights remain unaffected.

Requesting a purchase refund

Email support@burningbridgesstudio.com or open an account support ticket. Include your order reference, purchase date, account email and a short explanation. For a generation-related request, include the task reference as well.

Purchase refunds require review of the order, payment status, credit usage, the terms shown at purchase and applicable consumer rights. Report duplicate charges, an incorrect charge or paid credits that did not arrive so that the records can be checked. An automatic credit return does not automatically refund a purchase. No blanket cash-refund window, partial-refund formula or immediate approval is promised by this page.

If a purchase refund is approved, the corresponding credits may be revoked and the payment is handled through the original payment provider where supported. Do not continue spending credits associated with a purchase you have asked us to refund.

Timing and safe contact

Send a request as soon as you notice the issue. Review and payment-provider processing are separate steps; we do not guarantee a fixed response or bank-posting time. We may ask for the information needed to match the request to your purchase. Never send a password, full card number, card security code or API key.

These rules do not limit mandatory legal rights. For the service's wider rules, read the Terms of Service. For help with access or billing, visit Support.